Frequently asked questions
about the Suich app

Suich is available to riders across the whole canton of Geneva, at any time, depending on partner driver availability. Expansion to other Swiss cities is planned; no other city is active for now.

Not for riders at this time. Driver applications, however, are open for Geneva and Lausanne, ahead of future launches.

Yes. You can order or schedule a ride from or to Geneva Airport. Partner drivers who serve the airport hold the airport access badge. See the page Geneva airport transfer.

The pickup point or destination must be in the canton of Geneva. A trip that leaves the canton depends on the driver's acceptance and the applicable rules; in every case the price is shown before you order.

Yes, at any time, depending on the partner drivers online. For a sensitive time, schedule your ride in advance in the app.

Download the app on iPhone or Android, enter your pickup point and destination, choose your vehicle category, then order immediately or schedule the ride. Payment is made by card, TWINT or cash. Details are on the page how it works.

Yes. Choose the pickup time you want in the app: ideal for a flight, a train at Cornavin, a business meeting or an event.

The ride is linked to your account and your payment card. You can enter a pickup point different from your location and tell the driver through the app the name of the person to pick up.

For an instant ride, the app shows the estimated arrival time of the nearest driver before you confirm. This time varies with the hour, the location and the number of drivers online.

As soon as the driver has accepted the ride, you can message or call them directly from the app.

The price depends on the estimated duration and distance of the trip and on the vehicle category. It is shown in the app, VAT included, before you order. No fare grid is published on this website.

The price is set before departure. In case of unexpected events (traffic jams, diversion), it may be adjusted at the end of the ride within the announced rules. In periods of high demand, any surcharge is shown before you confirm the order.

With the credit or debit card saved in the app (charged automatically at the end of the ride), with TWINT or in cash. In every case you receive a payment confirmation.

Yes. Suich accepts bank cards in the app, TWINT and cash. The optional tip can be given in cash or in the app.

Yes, at any time before pickup. Cancellation is free within five minutes of the driver's acceptance; after that, cancellation fees are shown in the app.

In the app's ride history: each trip shows its details and its receipt, which is also sent by email.

No, it is optional. You can give it in the app or in cash; it goes entirely to the driver.

Four categories: SUICH for everyday trips, Confort for a more spacious ride, Berline for a premium trip and Van to travel as a group. See the page vehicles with driver.

The app shows the make, model and registration plate of the vehicle, as well as the driver's name, as soon as the ride is accepted.

Choose the Van category for bulky luggage. For an animal, let the driver know through the app as soon as the ride is accepted; transport depends on their agreement.

Yes. Partner drivers are independent professionals holding the B121 professional licence and the professional VTC card issued by the canton of Geneva. Their documents are checked before the account is activated.

No. Suich is a ride app (VTC): the driver is requested through the app, on demand or in advance, with a price agreed before the ride. In Geneva, taxis and VTC vehicles are two distinct categories governed by the cantonal LTVTC law. See taxi vs ride app in Geneva.

Yes. Your data is processed in accordance with Swiss data protection law and is used only to provide the service. See the privacy policy (in French).

Go to your ride history, select the ride concerned and write a message in the "Leave a note" section: your driver is notified directly.

After each trip, the app invites you to rate your driver (three-star system) and leave a comment. The driver can rate you too.

In the app: Profile, Personal information, Delete account, then confirm. Some data may be kept for a limited period where the law requires it.

Fill in the application form on the page become an independent driver in Geneva. Applications are open for Geneva and Lausanne. Our team gets back to you after you send your file.

Suich takes a 23 % commission on the ride price, as stated in the terms and conditions for drivers. The ride amount is paid directly to the driver after deduction of this commission; tips are not subject to commission.

Suich SA, a Swiss public limited company headquartered in Geneva (Cours des Bastions 13, 1205 Geneva), entered in the commercial register under IDE number CHE-455.964.808. See the page about.

By email at contact@suich.ch, through the form on the contact page or in the app. Support is available 24/7 on WhatsApp at +41 79 839 37 75.